Once you incur an expense, you are eligible to be reimbursed. You do not have to pay the provider before you are reimbursed.

If your provider requires payment when the expense is incurred, you will need to pay the provider by cash, check, or credit card. If your employer provides you with a benefit card such as myResourceCard™, you may use it. You will then file a claim to be reimbursed.

If your provider does not require payment at the time, you can file the claim for reimbursement and pay the provider after your receive the reimbursement.

How do I get reimbursed?

The method of reimbursement depends on your employer. Here are the typical methods:

• Check.  You will receive a check for the reimbursement.
  
• Direct Deposit.   Today's business is moving toward a paperless environment, more and more employees are receiving their reimbursements by direct deposit into their checking or savings accounts.

A new way to be reimbursed is appearing in the marketplace. If your employer offers a benefit card such as DataPath's myResouceCard™, you will be able to pay for the incurred expense at the time of the delivery using the Card. After you submit your claim, the reimbursement is directly applied to the Card.

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How do I file a claim?

Although the actual process is different from administrator to administrator, the basics are very similar. Your employer will supply you with a claim form and instructions on how to submit it. You will submit it with a statement from a third party, stating the amount of the expense, the name of the patient, the type of expense, and the date incurred.

From that information, the administrator will ensure that the expense is eligible under your specific HRA plan design and will begin the reimbursement process.

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How do I check my account balance?

Most administrators today provide account information on the web. By logging into a site, you will have the ability to review previous claims, check account history, and see any claims that are still pending. You will also be able to download claim forms.

However, if your employer does not offer this service, you will receive a report stating your account balance.

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Is my information on the web secure?

Responsible administrators take security very serious. Make sure your employer requires a personal Login ID and Password in order to view your information through a secure portal. Also read the Privacy Notice very carefully.

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